Pre-Owned FAQ

What is a pre-owned bike?
Incycle Pre-Owned bikes are bicycles that have had a previous life—whether owned by an individual rider, used as part of a demo fleet, or, in some cases, new bikes with minor cosmetic blemishes. Every bike is carefully refreshed, inspected, and cleaned before being shipped from our Pomona, California facility.

Why should I buy a pre-owned bike?
Choosing a pre-owned bike saves you money while also supporting sustainability—reducing waste and extending the life of high-quality products.

What kinds of pre-owned bikes do you offer?
We carry a wide selection of top cycling brands, with the majority of our inventory being Specialized bikes. Styles include mountain, road, gravel, active, and e-bikes. Availability in specific models, sizes, and colors depends on current stock, which is updated regularly.

What condition are the bikes in?
Each pre-owned bike undergoes a full inspection. Any cosmetic markings or imperfections are clearly shown in product images and detailed in the mechanic’s notes section. All bikes are refreshed and tuned to be ride-ready.

Do you ship pre-owned bikes?
Yes. All bikes are shipped directly to your home in a heavy-duty cardboard box designed to protect them during transit. Bikes are packaged with minimal disassembly for safe shipping and easy reassembly.
Learn more about shipping

Will my bike be ready to ride out of the box?
Almost! When your bike arrives, it will only require minimal assembly—typically attaching the handlebars, seat, front wheel, and pedals. Beyond that, every bike has already been inspected to ensure it’s ride-ready.

What if I need help assembling my bike?
We’re here to help. If you’re unsure about assembly or simply want extra guidance, our expert team is just a call away. Reach us at 888-843-9990 during business hours.
Contact Us

What If I'm not satisfied with my pre-owned bike?
We stand behind the quality of our pre-owned bikes with a 30-day hassle-free return policy. If you’re not completely satisfied, you can return your bike within 30 days for a full refund or exchange—no questions asked.
See our return policy

Where can I take my pre-owned bike for regular service and maintenance?
Routine service and maintenance are essential for keeping your bike running smoothly and safely for years to come. You can visit any Incycle retail location, one of our partner shops, or a Specialized dealer near you.